Pin Payments outage, June 2017: Some charges failing

Pin Payments reported and resolved an incident: Some charges failing. It lasted 6.4 hours.

Resolved

From Pin Payments's official status page, in their words.

What happened

Started
Resolved
Duration
6.4 hours
Impact
minor
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Pin Payments has not given a cause in its updates. We never guess one.

How it was resolved

Pin Payments marked it resolved at 10 June 2017, 1:05 am without a written explanation of the fix.

This incident on the Pin Payments status page

Timeline

Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.

  1. investigating

    Some charges are failing at our upstream financial service providers. We are investigating this issue.

  2. monitoring

    Shortly after we identified the issue, we moved transaction routing to an alternate link which is operational. All new charges are being processed successfully. Captures or refunds against older Charges transacted on the failing upstream need to go through the same link and are therefore still failing at the moment.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 6.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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