Pin Payments outage, June 2022: CDN and edge services issue

Pin Payments reported and resolved an incident: CDN and edge services issue. It lasted 16.2 hours.

Resolved

From Pin Payments's official status page, in their words.

What happened

Started
Resolved
Duration
16.2 hours
Impact
major
Affected
Test API, Dashboard, Website
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Pin Payments has not given a cause in its updates. We never guess one.

How it was resolved

Pin Payments marked it resolved at 22 June 2022, 9:15 am without a written explanation of the fix.

This incident on the Pin Payments status page

Timeline

Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.

  1. investigating

    We've detected failures due to problems with our CDN and edge services vendor. Our vendor is aware and is investigating the issue.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified and we are waiting on our vendor to fix the issue.

  4. monitoring

    Our vendor has implemented a fix and we are monitoring the results.

  5. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 16.2 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Pin Payments incidents

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