Pin Payments outage, October 2020: Processing Errors for New Zealand merchants

Pin Payments reported and resolved an incident: Processing Errors for New Zealand merchants. It lasted 16.8 hours.

Resolved

From Pin Payments's official status page, in their words.

What happened

Started
Resolved
Duration
16.8 hours
Impact
major
Affected
NZ Processor
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Pin Payments has not given a cause in its updates. We never guess one.

How it was resolved

Pin Payments marked it resolved at 11 Oct 2020, 9:46 am without a written explanation of the fix.

This incident on the Pin Payments status page

Timeline

Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.

  1. identified

    We have detected processing errors for our New Zealand merchants. We have identified the issue is occurring in the network between our datacenter and our upstream financial partner. We are working with 3rd parties to rectify the situation.

  2. monitoring

    The network problem has been resolved by a 3rd party. We will continue to monitor for the timing being.

  3. monitoring

    The issue has been resolved.

  4. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 16.8 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Pin Payments incidents

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