Pin Payments outage, August 2019: Upstream processing errors
Pin Payments reported and resolved an incident: Upstream processing errors. It lasted 1.3 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.3 hours
- Impact
- major
- Affected
- API
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
The upstream supplier has resolved the issue and all Charges are now being processed successfully.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
An upstream supplier is returning an unusually high number of charge failures. We are investigating the issue. If you receive a charge failure please try again.
- monitoring
We've rerouted our transactions to a backup link and the majority of Charges are now being processed successfully.
- resolved
The upstream supplier has resolved the issue and all Charges are now being processed successfully.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.3 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.