Pin Payments outage, February 2025: Payment Page Issues
Pin Payments reported and resolved an incident: Payment Page Issues. It lasted 1.4 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.4 hours
- Impact
- major
- Affected
- Payment Page
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
The Payment Page is now confirmed as functioning normally. This incident is resolved.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- identified
Due to a regular code deployment, the Payment Page may be failing to load for some merchants. We are aware of the issue and are taking steps to rectify it.
- monitoring
A fix has now been implemented and service has returned to normal. We are monitoring the system to verify that the fix is complete.
- resolved
The Payment Page is now confirmed as functioning normally. This incident is resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.4 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.