Pin Payments outage, February 2019: High rate of charge failures
Pin Payments reported and resolved an incident: High rate of charge failures. It lasted 15 minutes.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 15 minutes
- Impact
- major
- Affected
- API
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 25 Feb 2019, 8:22 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- monitoring
Between 19:18 - 19:40 AEDT on the 25 February 2019 merchants would have experienced a high rate of charge failures. This was due to a temporary connection failure to an upstream system. The problem has been resolved and we are monitoring the situation.
- resolved
The incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 15 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.