Pin Payments outage, May 2020: Upstream processing error
Pin Payments reported and resolved an incident: Upstream processing error. It lasted 1.7 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.7 hours
- Impact
- major
- Affected
- API, Dashboard
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 30 May 2020, 10:56 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
We've detected a large number of charge failures occurring upstream. We are investigating the issue.
- identified
We have identified the cause of the issue and are implementing a solution.
- monitoring
We have deployed a fix and the majority of charges are now succeeding.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
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