Pin Payments outage, April 2019: High charge failure rates due to upstream outage
Pin Payments reported and resolved an incident: High charge failure rates due to upstream outage. It lasted 2.4 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 2.4 hours
- Impact
- major
- Affected
- API
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 23 Apr 2019, 12:39 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
An upstream provider has confirmed they are experiencing issues with their system. It is causing a high rate of charge failures. They are working to resolve the issue.
- monitoring
We've rerouted our transactions to a backup link and the majority of Charges are now being processed successfully.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 2.4 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
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