Pin Payments outage, August 2024: Partial outage - card creation
Pin Payments reported and resolved an incident: Partial outage - card creation. It lasted 37 minutes.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 37 minutes
- Impact
- major
- Affected
- API
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 13 Aug 2024, 6:58 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- identified
We are currently investigating reports of some customers having CORS issues on card creation due to a recent security upgrade. We're reverting the change.
- monitoring
The change has been reverted and we've confirmed the service is working. Customer browsers will need to reload to get the latest javascript. We're currently monitoring the situation.
- resolved
Charge flow appears to have reverted to normal.
What this means for a business (and what to check now)
- Retry anything that failed during the 37 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.