Pin Payments outage, April 2022: Inconsistent charge search results; charge receipt delays; delays with account signups

Pin Payments reported and resolved an incident: Inconsistent charge search results; charge receipt delays; delays with account signups. It lasted 6.4 hours.

Resolved

From Pin Payments's official status page, in their words.

What happened

Started
Resolved
Duration
6.4 hours
Impact
minor
Affected
API, Dashboard, Subscriptions
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Pin Payments has not given a cause in its updates. We never guess one.

How it was resolved

Pin Payments marked it resolved at 19 Apr 2022, 6:27 pm without a written explanation of the fix.

This incident on the Pin Payments status page

Timeline

Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.

  1. identified

    We have identified an issue affecting charge search results. This is also causing delays sending receipts and affecting account signups. We are implementing a fix and will provide an update shortly.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 6.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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