Pin Payments outage, May 2020: Potential charge receipt and webhook failures
Pin Payments reported and resolved an incident: Potential charge receipt and webhook failures. It lasted 1 minute.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1 minute
- Impact
- minor
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
On 3 May 2020 from 02:00 AEST to 03:00 AEST the Pin Payments platform experienced some issues which have been rectified. Due to this issue merchants may notice some charges made during this timeframe did not receive corresponding email notifications and/or webhook notifications.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- resolved
On 3 May 2020 from 02:00 AEST to 03:00 AEST the Pin Payments platform experienced some issues which have been rectified. Due to this issue merchants may notice some charges made during this timeframe did not receive corresponding email notifications and/or webhook notifications.
What this means for a business (and what to check now)
- Retry anything that failed during the 1 minute.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.