Pin Payments outage, May 2024: Charge Processing Failures
Pin Payments reported and resolved an incident: Charge Processing Failures. It lasted 1 minute.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1 minute
- Impact
- none
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- resolved
For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.
What this means for a business (and what to check now)
- Retry anything that failed during the 1 minute.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
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