SendGrid outage, November 2026: MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States
SendGrid reported and resolved an incident: MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States. It lasted 6.3 hours.
OKResolved
From SendGrid's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 6.3 hours
- Impact
- minor
- Affected
- MMS Short Code, North America
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
SendGrid has not given a cause in its updates. We never guess one.
How it was resolved
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States is operating normally.
Timeline
Oldest first, from the first notice to the resolution. From SendGrid's official status page, in their words.
- investigating
Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating
Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified
Twilio customers may be experiencing MMS delivery delays and MMS delivery failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States is operating normally.
What this means for a business (and what to check now)
- Retry anything that failed during the 6.3 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other SendGrid incidents
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- United States SMS Carrier Partner Maintenance, maintenance scheduled
- Search Delays on Enterprise Knowledge, resolved after 4.6 hours
- Delayed Email Validation History, resolved after 2.8 hours
- Chile SMS Carrier Maintenance - Nextel, maintenance scheduled
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