SendGrid outage, November 2026: Search Delays on Enterprise Knowledge

SendGrid reported and resolved an incident: Search Delays on Enterprise Knowledge. It lasted 4.6 hours.

Resolved

From SendGrid's official status page, in their words.

What happened

Started
Resolved
Duration
4.6 hours
Impact
minor
Affected
Enterprise Knowledge
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

SendGrid has not given a cause in its updates. We never guess one.

How it was resolved

Search latency has been resolved and Knowledge Enterprise is operating normally at this time. This incident has been resolved.

SendGrid's closing update

This incident on the SendGrid status page

Timeline

Oldest first, from the first notice to the resolution. From SendGrid's official status page, in their words.

  1. investigating

    We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating

    We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring

    Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. monitoring

    Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

  5. resolved

    Search latency has been resolved and Knowledge Enterprise is operating normally at this time. This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 4.6 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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