SendGrid outage, October 2026: Azure Marketplace SendGrid Customers Experiencing Account Management Issues
SendGrid reported and resolved an incident: Azure Marketplace SendGrid Customers Experiencing Account Management Issues. It lasted 50 minutes.
OKResolved
From SendGrid's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 50 minutes
- Impact
- minor
- Affected
- SendGrid Partners
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
SendGrid has not given a cause in its updates. We never guess one.
How it was resolved
SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.
Timeline
Oldest first, from the first notice to the resolution. From SendGrid's official status page, in their words.
- investigating
Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.
- monitoring
Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
- resolved
SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 50 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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