SendGrid outage, October 2026: Elevated 500 Errors Affecting Programmable Voice API
SendGrid reported and resolved an incident: Elevated 500 Errors Affecting Programmable Voice API. It lasted 1 minute.
OKResolved
From SendGrid's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1 minute
- Impact
- none
- Affected
- Voice REST API US1
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
SendGrid has not given a cause in its updates. We never guess one.
How it was resolved
Twilio Programmable Voice API was degraded for 53 seconds between 2:08:42 to 2:09:35 pm PDT on Tues, Oct. 27. During this period of time, customers may have received 500 errors in response to their API requests. The issue has now been resolved.
Timeline
Oldest first, from the first notice to the resolution. From SendGrid's official status page, in their words.
- resolved
Twilio Programmable Voice API was degraded for 53 seconds between 2:08:42 to 2:09:35 pm PDT on Tues, Oct. 27. During this period of time, customers may have received 500 errors in response to their API requests. The issue has now been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 1 minute.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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