ActiveCampaign outage, July 2025: Several Features Degraded
ActiveCampaign reported and resolved an incident: Several Features Degraded. It lasted 24 minutes.
OKResolved
From ActiveCampaign's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 24 minutes
- Impact
- major
- Affected
- SMS, Integrations
Why it happened
ActiveCampaign has not given a cause in its updates. We never guess one.
Timeline
Newest first. From ActiveCampaign's official status page, in their words.
- resolved
This incident has been resolved.
- identified
The issue has been identified and a fix is being implemented.
- investigating
Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.
What this means for a business (and what to check now)
- Retry anything that failed during the 24 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ActiveCampaign incidents
- Delayed Processing for Imports, Exports, Bulk Actions, and Campaign sending., resolved after 35 minutes
- System outage - 10/22/2026, resolved after 8.7 hours
- Delayed processing for automations and messages, resolved after 13 minutes
- Whatsapp message responses delayed, resolved after 3.4 hours
- Transactional Email Failures, resolved after 3.8 hours
Hear about the next ActiveCampaign incident as it starts
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