ActiveCampaign outage, September 2026: Transactional Email Failures
ActiveCampaign reported and resolved an incident: Transactional Email Failures. It lasted 3.8 hours.
OKResolved
From ActiveCampaign's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.8 hours
- Impact
- critical
- Affected
Why it happened
ActiveCampaign has not given a cause in its updates. We never guess one.
Timeline
Newest first. From ActiveCampaign's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.
- monitoring
A fix has been implemented and we are monitoring the results.
- identified
The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.
- investigating
Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ActiveCampaign incidents
- Delayed Processing for Imports, Exports, Bulk Actions, and Campaign sending., resolved after 35 minutes
- System outage - 10/22/2026, resolved after 8.7 hours
- Delayed processing for automations and messages, resolved after 13 minutes
- Whatsapp message responses delayed, resolved after 3.4 hours
- Bulk Edit of contacts is not applying filters., resolved after 26 minutes
Hear about the next ActiveCampaign incident as it starts
Free email alerts when the official status changes, with what to do while it is down.