ActiveCampaign outage, October 2026: System outage - 10/22/2026
ActiveCampaign reported and resolved an incident: System outage - 10/22/2026. It lasted 8.7 hours.
OKResolved
From ActiveCampaign's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 8.7 hours
- Impact
- critical
- Affected
- API Availability, Email, API Availability, API Availability, SMS, ARC & ARC Services, ARC & ARC Services, ARC & ARC Services, Automations, Automations, Automations, WhatsApp
Why it happened
ActiveCampaign has not given a cause in its updates. We never guess one.
Timeline
Newest first. From ActiveCampaign's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
All systems have returned to normal operation. Engineers continue to monitor
- identified
Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems. Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp. Recovering: Campaign backlog processing, Open/click reporting, Integrations. Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks
- identified
Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems.
- identified
Engineers continue to restore services. Recovered: Platform access for most accounts, API, Active Intelligence. Recovering: Automations and campaign backlog processing (nearing completion), Integrations. Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.
- identified
The platform is recovering: Restored: account access and tracked links, SMS, WhatsApp Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.
- identified
We are continuing to work on a fix for this issue.
- identified
The platform continues to recover - some services remain impaired.
- identified
Engineers have implemented a fix and the platform is recovering. Some services remain impaired.
- identified
We are currently investigating a system outage. Updates will be provided as they become available.
What this means for a business (and what to check now)
- Retry anything that failed during the 8.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ActiveCampaign incidents
- Delayed Processing for Imports, Exports, Bulk Actions, and Campaign sending., resolved after 35 minutes
- Delayed processing for automations and messages, resolved after 13 minutes
- Whatsapp message responses delayed, resolved after 3.4 hours
- Transactional Email Failures, resolved after 3.8 hours
- Bulk Edit of contacts is not applying filters., resolved after 26 minutes
Hear about the next ActiveCampaign incident as it starts
Free email alerts when the official status changes, with what to do while it is down.