ActiveCampaign outage, November 2025: Issues with Automations and Campaign Link Tracking

ActiveCampaign reported and resolved an incident: Issues with Automations and Campaign Link Tracking. It lasted 3.1 hours.

Resolved

From ActiveCampaign's official status page, in their words.

What happened

Started
Resolved
Duration
3.1 hours
Impact
major
Affected
Automations, Campaigns

Why it happened

ActiveCampaign has not given a cause in its updates. We never guess one.

This incident on the ActiveCampaign status page

Timeline

Newest first. From ActiveCampaign's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. monitoring

    Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.

  3. identified

    Link tracking is mostly restored. Engineers are continuing to work towards full resolution.

  4. identified

    The issue has been identified and engineers are working to fully resolve the issue now.

  5. investigating

    We are continuing to investigate this issue.

  6. investigating

    We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.

  7. investigating

    We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.1 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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