ActiveCampaign outage, June 2025: ActiveCampaign platform unavailable for some Accounts

ActiveCampaign reported and resolved an incident: ActiveCampaign platform unavailable for some Accounts. It lasted 2 hours.

Resolved

From ActiveCampaign's official status page, in their words.

What happened

Started
Resolved
Duration
2 hours
Impact
major
Affected
API Availability, Platform Availability

Why it happened

ActiveCampaign has not given a cause in its updates. We never guess one.

This incident on the ActiveCampaign status page

Timeline

Newest first. From ActiveCampaign's official status page, in their words.

  1. resolved

    Monitoring has shown that the implemented fix has sustained mitigation of the issue. Incident is now resolved.

  2. monitoring

    The fix has been implemented and the platform has stabilized. The engineering team will be monitoring closely to ensure enduring resolution.

  3. identified

    Engineers are aware of and actively resolving intermittent errors on the platform and associated APIs. A path towards resolution has been identified and a fix is in progress.

  4. identified

    Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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