ActiveCampaign outage, February 2026: Hilos.io Platform Unavailable
ActiveCampaign reported and resolved an incident: Hilos.io Platform Unavailable. It lasted 3 days.
OKResolved
From ActiveCampaign's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3 days
- Impact
- none
Why it happened
ActiveCampaign has not given a cause in its updates. We never guess one.
Timeline
Newest first. From ActiveCampaign's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.
- identified
Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.
- identified
We are continuing to work on a fix for this issue.
- identified
We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.
What this means for a business (and what to check now)
- Retry anything that failed during the 3 days.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ActiveCampaign incidents
- Delayed Processing for Imports, Exports, Bulk Actions, and Campaign sending., resolved after 35 minutes
- System outage - 10/22/2026, resolved after 8.7 hours
- Delayed processing for automations and messages, resolved after 13 minutes
- Whatsapp message responses delayed, resolved after 3.4 hours
- Transactional Email Failures, resolved after 3.8 hours
Hear about the next ActiveCampaign incident as it starts
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