Square Appointments outage, July 2026: Payments Disruption

Square Appointments reported and resolved an incident: Payments Disruption. It lasted 32.7 hours.

Resolved

From Square Appointments's official status page, in their words.

What happened

Started
Resolved
Duration
32.7 hours
Impact
minor

Why it happened

Square Appointments has not given a cause in its updates. We never guess one.

This incident on the Square Appointments status page

Timeline

Newest first. From Square Appointments's official status page, in their words.

  1. resolved

    We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). Thank you for your patience as we worked to resolve this issue.

  2. investigating

    We are experiencing an issue with a small number of payments. Some sellers in Australia and the United Kingdom are experiencing declined transactions when buyers attempt to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). As a workaround, sellers can advise buyers to try another card, tap or dip a physical card, or use a mobile wallet. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.

What this means for a business (and what to check now)

  • Retry anything that failed during the 32.7 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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