Square Appointments outage, August 2026: Service Disruption

Square Appointments reported and resolved an incident: Service Disruption. It lasted 1.3 hours.

Resolved

From Square Appointments's official status page, in their words.

What happened

Started
Resolved
Duration
1.3 hours
Impact
minor

Why it happened

Square Appointments has not given a cause in its updates. We never guess one.

This incident on the Square Appointments status page

Timeline

Newest first. From Square Appointments's official status page, in their words.

  1. resolved

    The previous issue with Mastercard payment processing at point of sale is now resolved. We appreciate your patience throughout this resolution process.

  2. investigating

    We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.

  3. investigating

    We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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