SendGrid outage, November 2026: MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States

SendGrid is reporting an incident: MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States. It is still open.

Degraded

From SendGrid's official status page, in their words.

What happened

Started
Status
identified
Duration
4.2 hours so far
Impact
minor
Affected
MMS Long Code, North America
  1. Investigating
  2. Identified
  3. Monitoringnot yet
  4. Resolvednot yet

Why it happened

SendGrid has not given a cause yet. We never guess one.

This incident on the SendGrid status page

Timeline

Newest first. From SendGrid's official status page, in their words.

  1. identified

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  2. identified

    We are continuing to work on a fix for this issue.

  3. identified

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple Small Carriers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  5. investigating

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What this means for a business

  • Pause scheduled campaigns if you can; otherwise they queue and send when it is back.
  • Reply to urgent customers from your normal mailbox.
  • Form leads and chats are usually kept and delivered late, not lost.

The full guide: what to do when a service you rely on is down

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