SendGrid outage, November 2026: Some Customers May Have Incorrect Balances Reflected on Their Account
SendGrid reported and resolved an incident: Some Customers May Have Incorrect Balances Reflected on Their Account. It lasted 32.8 hours.
OKResolved
From SendGrid's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 32.8 hours
- Impact
- minor
- Affected
- Billing
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
SendGrid has not given a cause in its updates. We never guess one.
How it was resolved
The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.
Timeline
Oldest first, from the first notice to the resolution. From SendGrid's official status page, in their words.
- investigating
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
- investigating
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- investigating
Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.
- resolved
The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.
What this means for a business (and what to check now)
- Retry anything that failed during the 32.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other SendGrid incidents
- MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States, resolved after 32 minutes
- United States SMS and MMS Carrier Maintenance - AT&T, maintenance scheduled
- MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States, open, identified
- United States SMS and MMS Carrier Maintenance - T-Mobile, maintenance scheduled
- MMS Delivery Delays and Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States, open, monitoring
Hear about the next SendGrid incident as it starts
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