SendGrid outage, November 2026: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico
SendGrid reported and resolved an incident: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico. It lasted 7.7 hours.
OKResolved
From SendGrid's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 7.7 hours
- Impact
- minor
- Affected
- SMS, Latin America
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
SendGrid has not given a cause in its updates. We never guess one.
How it was resolved
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico are operating normally.
Timeline
Oldest first, from the first notice to the resolution. From SendGrid's official status page, in their words.
- investigating
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico are operating normally.
What this means for a business (and what to check now)
- Retry anything that failed during the 7.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other SendGrid incidents
- MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States, resolved after 32 minutes
- United States SMS and MMS Carrier Maintenance - AT&T, maintenance scheduled
- MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States, open, identified
- United States SMS and MMS Carrier Maintenance - T-Mobile, maintenance scheduled
- MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States, resolved after 10.4 hours
Hear about the next SendGrid incident as it starts
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