SendGrid outage, October 2026: Automated Alert: Minimal Customer Impact

SendGrid reported and resolved an incident: Automated Alert: Minimal Customer Impact. It lasted 4.8 hours.

Resolved

From SendGrid's official status page, in their words.

What happened

Started
Resolved
Duration
4.8 hours
Impact
none

Why it happened

SendGrid has not given a cause in its updates. We never guess one.

This incident on the SendGrid status page

Timeline

Newest first. From SendGrid's official status page, in their words.

  1. resolved

    We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

  2. investigating

    Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not registered a sender, but messages are still being delivered without any issues. The team is investigating whether this is also happening in other countries. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

What this means for a business (and what to check now)

  • Retry anything that failed during the 4.8 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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