SendGrid outage, October 2026: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines
SendGrid reported and resolved an incident: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines. It lasted 3.3 hours.
OKResolved
From SendGrid's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.3 hours
- Impact
- minor
- Affected
- Verify Silent Network Auth
Why it happened
SendGrid has not given a cause in its updates. We never guess one.
Timeline
Newest first. From SendGrid's official status page, in their words.
- resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.
- monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.3 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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