Lightspeed outage, September 2026: Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments
Lightspeed reported and resolved an incident: Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments. It lasted 24.2 hours.
OKResolved
From Lightspeed's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 24.2 hours
- Impact
- minor
- Affected
- Lightspeed Payments
Why it happened
Lightspeed has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Lightspeed's official status page, in their words.
- resolved
The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.
- investigating
We are currently investigating the issue.
- investigating
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
What this means for a business (and what to check now)
- Retry anything that failed during the 24.2 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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- Delayed Hospitality payout reporting, resolved after 5.1 hours
- Lightspeed Retail (R/C-Series) Latency or outage, resolved after 5.1 hours
- Slowness on C-Series webshops in Europe, resolved after 2.2 hours
- Statement on PHP vulnerabilities, resolved after 45.3 hours
Hear about the next Lightspeed incident as it starts
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