Lightspeed outage, July 2026: Hospitality: Delayed Payout Reporting for EU/UK

Lightspeed reported and resolved an incident: Hospitality: Delayed Payout Reporting for EU/UK. It lasted 2.3 hours.

Resolved

From Lightspeed's official status page, in their words.

What happened

Started
Resolved
Duration
2.3 hours
Impact
minor
Affected
Lightspeed Payments, Lightspeed Payments, Payments, Lightspeed Payments

Why it happened

Lightspeed has not given a cause in its updates. We never guess one.

This incident on the Lightspeed status page

Timeline

Newest first. From Lightspeed's official status page, in their words.

  1. resolved

    The incident has been resolved. All affected payouts are now correctly reflected in the Back Office.

  2. monitoring

    We are continuing to monitor for any further issues.

  3. monitoring

    Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts. This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland). The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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