Lightspeed outage, October 2026: Issues with Online orders and stale reports
Lightspeed reported and resolved an incident: Issues with Online orders and stale reports. It lasted 9.3 hours.
OKResolved
From Lightspeed's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 9.3 hours
- Impact
- major
- Affected
- Back Office - Reporting, API (incl. Online Orders), Order Anywhere, Lightspeed Payments, Reservations
Why it happened
Lightspeed has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Lightspeed's official status page, in their words.
- resolved
This issue is now resolved.
- monitoring
The following features are impacted by the incident: - Online Orders - LS Reservations & Reservation Integrations - PMS Integrations (in general) - Stale Data in Back Office Reports - Pay at Table 2.0 beta - Payment Refunds - Preauthorized/tip-adjustment payment captures
- monitoring
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable. Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again. In-store terminal payments continue to work as normal.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
A fix has been implemented and we are monitoring the results.
- identified
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
What this means for a business (and what to check now)
- Retry anything that failed during the 9.3 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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Hear about the next Lightspeed incident as it starts
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