Is HotDoc down right now?
HotDoc reports degraded performance. Here is what we know and what to do.
!Degraded
Official status read from status.hotdoc.com.au, checked 5 minutes ago. Checked every 5 minutes.
Official status
Degraded Performance
A fix has been implemented and we are monitoring the results. From about 1:10pm AEDT today, a background data sync caused a slowdown that affected HotDoc. During this time, the website, patient app and clinic access may have stopped working or been very slow. Current status We've identified the caus…
- Why it is down
- The vendor has not said why yet.
- Started
- (3 days ago)
- Current stage
- monitoring
- Affected
- hotdoc.com.au
User reports
People press this button when HotDoc is not working for them. A spike here usually shows up before the official status changes.
Last 24 hours, one bar per 15 minutes. 0 in the last 15 minutes, 0 in the last hour, 0 in 24 hours.
Parts of HotDoc
HotDoc reports status per part. In your account you can watch only the parts you use.
| Part | Status |
|---|---|
| AWS apigateway-ap-southeast-2 Other Services | OKWorking normally |
| AWS autoscaling-ap-southeast-2 Other Services | OKWorking normally |
| AWS ecr-ap-southeast-2 Other Services | OKWorking normally |
| AWS eks-ap-southeast-2 Other Services | OKWorking normally |
| AWS elasticache-ap-southeast-2 Other Services | OKWorking normally |
| AWS guardduty-ap-southeast-2 Other Services | OKWorking normally |
| AWS lambda-ap-southeast-2 Other Services | OKWorking normally |
| AWS rds-ap-southeast-2 Other Services | OKWorking normally |
| AWS s3-ap-southeast-2 Other Services | OKWorking normally |
| AWS secretsmanager-ap-southeast-2 Other Services | OKWorking normally |
| AWS securityhub-ap-southeast-2 Other Services | OKWorking normally |
| AWS sns-ap-southeast-2 Other Services | OKWorking normally |
| AWS sqs-ap-southeast-2 Other Services | OKWorking normally |
| AWS sso-ap-southeast-2 Other Services | OKWorking normally |
| AWS transfer-ap-southeast-2 Other Services | OKWorking normally |
| Connector Practices | OKWorking normally |
| Dashboard Practices | OKWorking normally |
| Integrations Practices | OKWorking normally |
| Kiosk Practices | OKWorking normally |
| Sidebar Practices | OKWorking normally |
| hotdoc.com.au | !Degraded |
While HotDoc is down
- Take new bookings and jobs on paper with name, phone and time.
- Enter them as soon as the system is back; most systems accept a past date.
- Tell staff which clipboard or sheet is the fallback so nothing is written twice.
The full guide: what to do when a service you rely on is down
Recent incidents
- Degraded Performance, open, monitoring
- Degraded performance impacting Payment collection., resolved after 3.9 hours
- Kiosk Check-In Not Working, resolved after 1.6 hours
- Syncing Issues affecting Partial Patient Matches, resolved after 22.4 hours
- Degraded Platform Performance, resolved after 6.4 hours
- Halo Sync Degradation, resolved after 53 minutes
- SMS Replies to appointment reminders not being received, resolved after 5.8 hours
- Service Disruption - HotDoc Sidebar, resolved after 1.8 hours
- Payment Request Service Disruption, resolved after 20 hours
- Outage with Core Practice Software Integration, resolved after 23.9 hours
- Availability, 30 days
- 100% by official status
- User-report spikes, 30 days
- 0
- Businesses watching
- 0
Common questions
Is HotDoc down right now?
As of 2 Nov 2026, 4:53 am, HotDoc reports degraded performance. 0 user reports in the last 15 minutes.
Is it just me or is HotDoc down for everyone?
Compare the official status above with the user reports. Many reports from different places means it is HotDoc; none means check your own internet, sign-in or browser first.
What should I do while HotDoc is down?
Take new bookings and jobs on paper with name, phone and time.
How do I get told when HotDoc goes down?
Add HotDoc to your free account. You get an email when its official status changes; Fast Tool Alerts adds two-minute checks, SMS, and alerts on spikes in user reports.
Get an alert when HotDoc goes down
Official status changes by email, free. Add Fast Tool Alerts for two-minute checks, SMS, and user-report spikes before the vendor admits it.