HotDoc outage, May 2026: Degraded performance impacting Payment collection.

HotDoc reported and resolved an incident: Degraded performance impacting Payment collection.. It lasted 3.9 hours.

Resolved

From HotDoc's official status page, in their words.

What happened

Started
Resolved
Duration
3.9 hours
Impact
minor
Affected
hotdoc.com.au

Why it happened

HotDoc has not given a cause in its updates. We never guess one.

This incident on the HotDoc status page

Timeline

Newest first. From HotDoc's official status page, in their words.

  1. resolved

    We can confirm that this issue is now resolved. Both the Payments feature and Telehealth On Demand are back online now.

  2. monitoring

    We have now deployed a fix to address the payments collections processing delays. We are now monitoring the result of the fix. Telehealth On Demand is back online now.

  3. investigating

    We are currently investigating an issue causing degraded performance across the HotDoc platform. And we're aware that is impacting the ability to take payments for patient appointments with payment collection potentially delayed. As a result of this issue, it is impacting Telehealth On-Demand (TOD) appointments are also failing. As a result we have temporarily disabled TOD appointments. Our engineering team is actively working on a resolution. We will provide further updates as our investigation progresses.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.9 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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