HotDoc outage, January 2025: Payment Request Service Disruption
HotDoc reported and resolved an incident: Payment Request Service Disruption. It lasted 20 hours.
OKResolved
From HotDoc's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 20 hours
- Impact
- minor
- Affected
- hotdoc.com.au
Why it happened
HotDoc has not given a cause in its updates. We never guess one.
Timeline
Newest first. From HotDoc's official status page, in their words.
- resolved
We can confirm that the root cause has been identified and this issue is now resolved.
- monitoring
We have identified the issue and have now implemented a fix. We are now monitoring to verify there are no further issues.
- investigating
We have identified issues with the payment section within the HotDoc Dashboard. Customer using the payments features will experiencing the following issues: 1. Missing "Payment Request" Button in their Dashboard. 2. Some customers are reporting that payment providers have also been unlinked. At this stage we are currently investigating. Please check in here to view further updates.
What this means for a business (and what to check now)
- Retry anything that failed during the 20 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other HotDoc incidents
- Degraded Performance, resolved after 3 days
- Degraded performance impacting Payment collection., resolved after 3.9 hours
- Kiosk Check-In Not Working, resolved after 1.6 hours
- Syncing Issues affecting Partial Patient Matches, resolved after 22.4 hours
- Degraded Platform Performance, resolved after 6.4 hours
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