HotDoc outage, March 2026: Halo Sync Degradation
HotDoc reported and resolved an incident: Halo Sync Degradation. It lasted 53 minutes.
OKResolved
From HotDoc's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 53 minutes
- Impact
- minor
- Affected
- Connector, Integrations
Why it happened
HotDoc has not given a cause in its updates. We never guess one.
Timeline
Newest first. From HotDoc's official status page, in their words.
- resolved
All clinics are re-synced and up to date. This incident has been marked as resolved.
- identified
We are continuing to clear the backlog and restore sync.
- identified
We are continuing to clear the backlog and restore sync.
- identified
Between approximately 12:00 PM and 6:15 PM AEDT today (17 March, 2026), a background worker responsible for renewing Halo queries stopped processing. Clinics using Halo may have experienced degraded or delayed data sync for up to 6 hours. The backlog is being cleared and sync is being restored for affected clinics. The root cause has been identified and a permanent fix is in progress.
What this means for a business (and what to check now)
- Retry anything that failed during the 53 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other HotDoc incidents
- Degraded Performance, resolved after 3 days
- Degraded performance impacting Payment collection., resolved after 3.9 hours
- Kiosk Check-In Not Working, resolved after 1.6 hours
- Syncing Issues affecting Partial Patient Matches, resolved after 22.4 hours
- Degraded Platform Performance, resolved after 6.4 hours
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