Tyro outage, April 2025: Possible system issues

Tyro reported and resolved an incident: Possible system issues. It lasted 3 days.

Resolved

From Tyro's official status page, in their words.

What happened

Started
Resolved
Duration
3 days
Impact
minor
Affected
Reconciliation & Settlement Reports
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Tyro has not given a cause in its updates. We never guess one.

How it was resolved

Tyro marked it resolved at 8 Apr 2025, 10:12 am without a written explanation of the fix.

This incident on the Tyro status page

Timeline

Oldest first, from the first notice to the resolution. From Tyro's official status page, in their words.

  1. identified

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified

    We are aware of an issue that is impacting some customers' reporting on the Tyro Portal and on EFTPOS machines. The Tyro App appears to be unaffected. The team are working to resolve this issue as quickly as possible, and we'll continue to provide updates on our progress.

  3. monitoring

    As a result of a reporting issue on Saturday, a small number of customers will experience a day's delay in settlements. If you haven't received your settlements as usual, please check again in 24 hours. We apologise for any inconvenience caused.

  4. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Tyro incidents

Hear about the next Tyro incident as it starts

Free email alerts when the official status changes, with what to do while it is down.

Watch Tyro