Shopify outage, March 2023: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Shopify reported and resolved an incident: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins. It lasted 41 minutes.
OKResolved
From Shopify's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 41 minutes
- Impact
- critical
- Affected
- Admin, Checkout, Storefront, Support
Why it happened
Shopify has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Shopify's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
- identified
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
- identified
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- investigating
We are continuing to investigate this issue.
- investigating
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- investigating
We are continuing to investigate this issue.
- investigating
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
What this means for a business (and what to check now)
- Retry anything that failed during the 41 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Shopify incidents
- Some merchants encountering error messages within their admins, open, identified
- Some merchants encountering error messages within their admins, resolved after 42 minutes
- Shop Pay unavailable, resolved after 33 minutes
- Some POS transactions are not completing on iOS devices Actions, resolved after 3.1 hours
- Some merchants are encountering errors within their admin, resolved after 2.7 hours
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