Sage outage, September 2026: E-Reporting - Partial Outage

Sage reported and resolved an incident: E-Reporting - Partial Outage. It lasted 5 days.

Resolved

From Sage's official status page, in their words.

What happened

Started
Resolved
Duration
5 days
Impact
minor
Affected
E-Reporting, Sage 50, Sage Online (FR)
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Sage has not given a cause in its updates. We never guess one.

How it was resolved

Le problème est résolu et le service continue de fonctionner comme prévu. -------------------------------- The issue is resolved and the service continues to perform as expected.

Sage's closing update

This incident on the Sage status page

Timeline

Oldest first, from the first notice to the resolution. From Sage's official status page, in their words.

  1. investigating

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating

    Nous avons identifié un problème empêchant les clients en France de téléverser des documents. Toutes les autres fonctionnalités du produit fonctionnent normalement. Nous enquêtons actuellement sur ce problème. Produits/Services concernés : -Sage 50 FR -Sage Online (FR) ---------------------------------------------- We have identified an issue preventing customers in France from uploading documents. All other product functionalities are performing as expected. We are investigating. The products/services affected are: -Sage 50 FR -Sage Online (FR)

  3. identified

    Nous avons identifié la cause du problème et travaillons actuellement à la mise en œuvre d'un correctif. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre cet incident. --------------------------------------------------- We have identified the cause of the issue, and we are working on a fix. We appreciate your patience as we work to resolve this issue.

  4. monitoring

    Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près. ---------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  5. resolved

    Le problème est résolu et le service continue de fonctionner comme prévu. -------------------------------- The issue is resolved and the service continues to perform as expected.

What this means for a business (and what to check now)

  • Retry anything that failed during the 5 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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