Sage outage, November 2026: AutoEntry - Core

Sage reported and resolved an incident: AutoEntry - Core. It lasted 2.5 hours.

Resolved

From Sage's official status page, in their words.

What happened

Started
Resolved
Duration
2.5 hours
Impact
minor
Affected
AutoEntry, AutoEntry, AutoEntry, AutoEntry, AutoEntry
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Sage has not given a cause in its updates. We never guess one.

How it was resolved

The issue is resolved and the service continues to perform as expected.

Sage's closing update

This incident on the Sage status page

Timeline

Oldest first, from the first notice to the resolution. From Sage's official status page, in their words.

  1. investigating

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating

    We have identified an issue preventing customers across all regions from synchronising the AutoEntry Core Desktop and web versions. Customers are facing time-out errors. We are currently investigating the cause of these time-out errors.

  3. monitoring

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  4. resolved

    The issue is resolved and the service continues to perform as expected.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.5 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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