Sage outage, November 2026: Brightpearl - Partial Outage

Sage reported and resolved an incident: Brightpearl - Partial Outage. It lasted 29 minutes.

Resolved

From Sage's official status page, in their words.

What happened

Started
Resolved
Duration
29 minutes
Impact
minor
Affected
Brightpearl, Brightpearl, Brightpearl, Brightpearl, Brightpearl
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Sage has not given a cause in its updates. We never guess one.

How it was resolved

The issue is resolved and the service is available and performing as expected.

Sage's closing update

This incident on the Sage status page

Timeline

Oldest first, from the first notice to the resolution. From Sage's official status page, in their words.

  1. investigating

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified

    We have identified a global issue preventing customers from printing inventory transfer goods notes. All other product functionalities are performing as expected. We are working on a fix.

  3. resolved

    The issue is resolved and the service is available and performing as expected.

What this means for a business (and what to check now)

  • Retry anything that failed during the 29 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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