Datto outage, September 2026: Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors

Datto reported and resolved an incident: Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors. It lasted 4.8 hours.

Resolved

From Datto's official status page, in their words.

What happened

Started
Resolved
Duration
4.8 hours
Impact
major
Affected
Limited Release, America East, America East 2, America East 3, America West, America West 2, America West 3, Australia / New Zealand 4, UK Limited Release (United Kingdom), UK (United Kingdom), UK 2 (United Kingdom), UK03 (United Kingdom)

Why it happened

Datto has not given a cause in its updates. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. monitoring

    Monitoring post release detected an issue with the Autotask and Datto RMM integration. This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set. A new fix has been deployed to correct these issues and we will continue to monitor the results.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. identified

    The issue has been identified and a fix is being implemented. When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.

  5. investigating

    We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

What this means for a business (and what to check now)

  • Retry anything that failed during the 4.8 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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