Datto outage, October 2026: Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'
Datto reported and resolved an incident: Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'. It lasted 5.8 hours.
OKResolved
From Datto's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 5.8 hours
- Impact
- major
- Affected
- SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports
Why it happened
Datto has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Datto's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally. We are monitoring for any other issues.
- investigating
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts. The Kaseya Engineering Team is actively investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
What this means for a business (and what to check now)
- Retry anything that failed during the 5.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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