Datto outage, October 2026: Datto Endpoint Backup for PC - Cloud Siris 296721 - US East - Degraded Cloud Operations

Datto reported and resolved an incident: Datto Endpoint Backup for PC - Cloud Siris 296721 - US East - Degraded Cloud Operations. It lasted 20.3 hours.

Resolved

From Datto's official status page, in their words.

What happened

Started
Resolved
Duration
20.3 hours
Impact
minor
Affected
Backup

Why it happened

Datto has not given a cause in its updates. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. investigating

    We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 296721 in the US East region can experience degraded backup performance. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

What this means for a business (and what to check now)

  • Retry anything that failed during the 20.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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