Datto outage, October 2026: BMS & Vorex - Billing and Invoice Errors
Datto reported and resolved an incident: BMS & Vorex - Billing and Invoice Errors. It lasted 2.2 hours.
OKResolved
From Datto's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 2.2 hours
- Impact
- major
- Affected
- APAC, UK, US, Vorex
Why it happened
Datto has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Datto's official status page, in their words.
- resolved
The Kaseya Engineering Team has fixed issues related to generating batch invoices and with using billing automation. The issue with the "Post All" button when on the "Billing Review" stage will be fixed at a later date. As a workaround, users can use the bulk select option to select multiple or all line items at once, then click "Post" instead of "Post All". This provides the same result by posting all selected line items, with just one additional step while we work on a permanent fix.
- identified
The issue has been identified and a fix is being implemented.
- investigating
We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
What this means for a business (and what to check now)
- Retry anything that failed during the 2.2 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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