Datto outage, September 2026: Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted
Datto reported and resolved an incident: Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted. It lasted 23.3 hours.
OKResolved
From Datto's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 23.3 hours
- Impact
- major
- Affected
- Off-Site Synchronization, Recovery, Disaster Recovery Team, Off-Site Recovery
Why it happened
Datto has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Datto's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
A fix has been implemented and we are monitoring the results.
- investigating
We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
What this means for a business (and what to check now)
- Retry anything that failed during the 23.3 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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