Datto outage, November 2026: Autotask PSA - Multiple Zones - Outgoing Email Delays

Datto reported and resolved an incident: Autotask PSA - Multiple Zones - Outgoing Email Delays. It lasted 3.4 hours.

Resolved

From Datto's official status page, in their words.

What happened

Started
Resolved
Duration
3.4 hours
Impact
minor
Affected
Limited Release, America East, America East 2, America East 3, America West, America West 2, America West 3, Australia / New Zealand, Australia / New Zealand 2, Spanish (Español)

Why it happened

Datto has not given a cause in its updates. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. identified

    We are aware of a problem where emails sent from Autotask PSA are delayed. The Kaseya Engineering Team has identified the issue and are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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