Datto maintenance, October 2026: RMM - Pinotage (EU1) - Platform Maintenance

Datto is reporting planned maintenance: RMM - Pinotage (EU1) - Platform Maintenance. It is still open.

Working normally

From Datto's official status page, in their words.

What happened

Started
Status
in progress
Duration
4 days so far
Impact
maintenance
Affected
Pinotage (EU1)
Window
30 Oct 2026, 5:30 am to 30 Oct 2026, 6:30 am

Why it happened

Datto has not given a cause yet. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. in progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  2. scheduled

    Maintenance will begin as scheduled in 60 minutes.

  3. scheduled

    In order to provide you with continued platform stability, we will be performing maintenance on this platform. Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

What this means for a business

  • Do not turn off two-factor or password tools to get around it.
  • Use the recovery codes you printed when you set it up.
  • If staff cannot sign in, wait for the vendor rather than resetting everyone's passwords.

The full guide: what to do when a service you rely on is down

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