Datto outage, September 2026: BCDR - Server4715 US-EAST - Unscheduled Maintenance

Datto reported and resolved an incident: BCDR - Server4715 US-EAST - Unscheduled Maintenance. It lasted 21 days.

Resolved

From Datto's official status page, in their words.

What happened

Started
Resolved
Duration
21 days
Impact
minor
Affected
Off-Site Synchronization, Off-Site Recovery

Why it happened

Datto has not given a cause in its updates. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. identified

    We are continuing to work on a fix for this issue.

  4. identified

    We are aware of a problem where Server4715 is undergoing unscheduled maintenance. The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

What this means for a business (and what to check now)

  • Retry anything that failed during the 21 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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