Datto outage, September 2026: Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation

Datto reported and resolved an incident: Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation. It lasted 3.2 hours.

Resolved

From Datto's official status page, in their words.

What happened

Started
Resolved
Duration
3.2 hours
Impact
minor
Affected
Backup, Backup, Verification, Recovery

Why it happened

Datto has not given a cause in its updates. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. investigating

    We are aware of a problem where a subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region are currently experiencing intermittent connectivity issues, which may impact backup and recovery operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.2 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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